Return & Refund Policy
Last updated: 4/1/2026

At asianfoods.se, we aim to provide high-quality products and excellent customer service. This Return & Refund Policy complies with Swedish consumer protection laws, including the Distance Contracts Act (Distansavtalslagen).

1. Right of Withdrawal (Ångerrätt)

You have the right to withdraw from your purchase within 14 days without giving any reason.

Conditions:

• The withdrawal period begins the day you receive your order
• You must notify us within 14 days

To exercise your right, contact us at:
Email: info.asianfoodhouse@gmail.com
Phone: + 076 757 58 16

2. Return Conditions

To be eligible for a return:

• Items must be unused and in original packaging
• Proof of purchase is required

3. Non-Returnable Items

The following items cannot be returned:

• Perishable goods (e.g., fresh vegetables, dairy products)
• Opened food items
• Sealed goods that are not suitable for return due to hygiene reasons once opened

4. Return Process

1. Contact us to request a return
2. Receive return instructions
3. Send the item back within 14 days after notifying us

Return address:
Asian Foods Sweden
Chalmersgatan 27, Gothenburg, Sweden

5. Refunds

Once we receive and inspect your return:

• Refunds will be issued within 14 days
• Refunds will be made using the original payment method

We may withhold the refund until we receive the goods or proof of return.

6. Return Shipping Costs

• Customer pays return shipping for voluntary returns
• We cover return shipping if:
  • The item is defective
  • Wrong item was delivered

7. Damaged or Incorrect Items

If you receive a defective or incorrect item:

• Contact us within 3 days of delivery
• Provide photos and order details

We will offer:

• Replacement
• Refund
• Store credit

8. Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account
• Contact your payment provider
• Contact us for assistance

9. Complaints & Dispute Resolution

If you are not satisfied, you may contact:

• Swedish National Board for Consumer Disputes (ARN)
• EU Online Dispute Resolution (ODR) platform

10. Contact Information

For returns and refunds:

Asian Foods Sweden
Chalmersgatan 27, Gothenburg, Sweden

Email: info.asianfoodhouse@gmail.com
Phone: + 076 757 58 16

By purchasing from asianfoods.se, you agree to this Return & Refund Policy